Jay Wilson

VP of Customer Success On the professional front, I've led SaaS Customer Success teams of 20+ people from seed to $100 million in ARR.

About this speaker

On the professional front, I've led SaaS Customer Success teams of 20+ people from seed to $100 million in ARR. This includes experience at VC, PE & publicly backed companies and being a part of multiple exits. My approach blends 15 years of serving enterprise, mid-market & SMB customers across all stages of go-to-market, including Sales, Marketing, & Customer Success.

After recently taking a step back from my latest role leading all of post-sales at a VC backed prop-tech startup, I am actively seeking a role with a company that is PE or VC backed, has revenue of $5-50 million, and needs support in building teams and playbooks to drive adoption, retention (both GRR & NRR) and growth. My family and I are open to relocation as we take on the next adventure.

As far as passion projects, I find joy in coaching (both career coaching & soccer) and investing in community driven businesses. I have volunteer experience with Big Brothers Big Sisters, Soccer Without Borders, Career Collaborative, & Milton High School Varsity Soccer.

Contact This Speaker

Talks

(5.7) Clash of the Bots: Implementing AI in Post-Sales

September 13, 2024, 04:30 PM

Faculty Dining Room - 4th Floor

Amber Dang Jay Wilson

Suffolk University

Suffolk University's Sawyer Business School

The Sawyer Business School occupies an unrivaled position at the nexus of Boston’s private, public, and nonprofit sectors. Our learners enjoy unparalleled access to the city’s financial and innovation clusters, seats of government, nonprofit organizations, and world-class healthcare institutions.

Want to sponsor this event? Contact Startup Boston