Amber Dang Jay Wilson

(5.7) Clash of the Bots: Implementing AI in Post-Sales

A Talk by Jay Wilson and Amber Dang

Proudly supported by

About this Talk

Dive into the future of customer engagement and explore how artificial intelligence is revolutionizing the way businesses engage, support, and retain their customers. 

During this workshop, you will gain practical insights and actionable strategies to harness the power of AI for enhancing customer satisfaction and driving business growth. We’ll specifically explore how AI: 

  • Can enhance the onboarding and support experience for customers 
  • Support account management and health scoring 
  • Impact renewals and upsells 
  • Scale your customer success team while minimizing the cost 

Bring your laptop and notebooks - and questions - to this session! 

This session is part of Startup Boston Week 2024 and is perfect for CSMs, CS Managers, CS Ops Professionals and Rev Ops Professionals.

September 13, 2024, 04:30 PM

04:30 PM - 05:30 PM

About The Speakers

Jay Wilson

Jay Wilson

VP of Customer Success

On the professional front, I've led SaaS Customer Success teams of 20+ people from seed to $100 million in ARR.


Amber Dang

Amber Dang

Senior Customer Success Manager, Compt

Amber Dang is a seasoned Customer Success professional with extensive experience in client relationship management.

Location

Suffolk University

120 Tremont Street, Boston

Faculty Dining Room - 4th Floor

Suffolk University

Main Sponsor

Suffolk University's Sawyer Business School

The Sawyer Business School occupies an unrivaled position at the nexus of Boston’s private, public, and nonprofit sectors. Our learners enjoy unparalleled access to the city’s financial and innovation clusters, seats of government, nonprofit organizations, and world-class healthcare institutions.

Main Sponsor

Want to sponsor this event? Contact Startup Boston