(5.12) Metrics Magic: Measuring a High-Functioning Post Sales Team
A Talk by Diane Gordon , Kate Zartarian , Sheryl Hawk and Kate Bischoff
About this Talk
There are dozens of metrics you could potentially track as a post-sales team leader - but how do you know you’re focusing on the right data for yourself, your C-Suite and your team?
And how can you use those data points to understand if you and your team are doing your best job at delighting and empowering your customers with your startup’s product?
During this panel, we’ll discuss the above and:
- How to become more data-driven in post-sales
- Utilizing metrics to elevate your team growth and post-sales leadership career
- Understanding which metrics the C-Suite cares most about
Join us - and gain clarity on if you’re measuring the right things and, if so (or if not) when it’s time to measure something new.
This session is part of Startup Boston Week 2024 and perfect for aspiring CS leaders who want to grow into leadership, CSMs that want to better understand key metrics, founders that are building out CSM teams and Senior CS leaders who want to refine their metric awareness.
About The Speakers
CEO, Customer Growth Consulting
With more than 25 years of experience building and leading post-sales functions for fast-growth B2B SaaS companies ((Endeca, Bullhorn, Jellyfish, project44), Diane is an expert in understanding what it takes to deliver best in class SaaS metrics.
VP, Customer Experience, Sierra Interactive
Kate Zartarian is a senior business leader with over 15 years of experience in B2B enterprise software revenue retention strategy, market research, and client relationship management.
Chief Customer Officer, Vizit
Experienced Customer Success leader passionate about building and growing success teams focused on customer outcomes.
