(5.10) Tech-Touch Chess: Scaling with Consistency and Scale
A Talk by Erica Favorito , Alex Johnston , Allastair Meffen and Asha May
About this Talk
What is tech-touch and how can it support your company’s customer success strategy and scalability?
During this panel, we’ll dive into digital customer success methodologies and how they can bring consistency and efficiency to your customer success initiatives, ensuring a winning experience for both clients and your business.
We’ll specifically discuss the above and:
- Why tech-touch matters in the current funding environment
- Tech tools CS teams can leverage throughout the customer journey
- The metrics to track for a successful tech-touch program
- Risks of a tech-touch approach
Get ready to weigh the risks and rewards of tech-touch.
This session is part of Startup Boston Week 2024 and is perfect for customer success professionals and leaders who are thinking about how to scale their team in the near future.
About The Speakers
Founder/Principal, Slice Advisory
Erica is a 20-year SaaS veteran with experience in startups, scaleups, and post-IPO companies.
Head of Customer Success, Avise
Head of Customer Success at a dynamic accounting software startup that is reimagining the long overlooked core finance and accounting systems of the modern enterprise.
VP, Customer Success, Florence Healthcare
Allastair Meffen is a results-driven professional with over a decade of managing high-performance teams, developing and managing skilled professionals, and creating strategic cross-functional alliances with organization leaders to effectively align with and support key business initiatives.
